Our admissions process:
1. The application is received and processed. Documents and authorizations are requested from the applicant. Once received back, questionnaires are sent to applicant’s provider(s) and references via fax, email, or USPS to begin establishing the applicant’s eligibility and learn about the need(s) for a service dog.
2. Once all reports are returned and the paper file is complete, a background check will be run and the applicant’s file has its first review.
3. If the initial review is approved, a phone interview will be scheduled. Once a phone interview is passed, an in-home interview will be scheduled with the applicant.
4. If the home interview is passed the applicant is accepted into the program and notified via telephone. Approved applicants then wait to be matched with the appropriate dog by the training team and will be invited to a training class by the admissions department. When invited to class, every effort is made to provide a minimum 30-day notice prior to the class start date.
*Please note that the first phase of the application process can take several months to complete. This time frame depends on many factors, such as, the accuracy of contact information provided by the applicant and speed of paperwork submission by providers and references. In the meantime, if you experience a change in your contact or provider information, please advise admissions as soon as possible so that we may keep your information current.
If at any time during the application process, it is determined that the applicant does not qualify for the program, the applicant will be notified via letter.