Car Donations

IAA will attempt to contact you within 24 business hours to schedule a towing arrangement. The IAA call center is open M-F 8 a.m. to 8:30 p.m., Saturday 9 a.m. to 5:30 p.m. (Eastern Time); the call center can be reached at (800) 840-0609. Please make sure all donation information has been submitted, before trying to contact IAA.

Upon verification that the vehicle is ready, the vehicle will usually be picked up within 1-2 business days – weather and distance affect the pickup timeframe. You are typically asked to prepare for the pickup by having the title and keys with the vehicle.

No. Towing is included as part of the standard fees for automobiles and motorcycles; with non-standard vehicles or special circumstances, the tow is passed thru at cost.

While it is a much quicker transaction if you have the title in hand, IAA has the resources to assist you with any title need once the Donate Direct Referral form or IFrame submission is received. IAA will also assist to obtain lien releases if required.

On average, a receipt is sent within 30 days after the pickup of the vehicle – if the vehicle sells for less than $500, this receipt would be the final receipt. If the vehicle sells for more than $500, IAA will notify you to contact IAA with your social security number should you want to claim the deduction for tax purposes.

It is not required if the vehicle sells for $500 or less. If it sells for more than $500, the IRS requires a Social Security number on the tax receipt in order for you to deduct the actual sale price of the vehicle.

Yes. IAA manages all the tax reporting and your tax documents, as well as provides you with the sales receipt in the form of a contemporaneous written acknowledgement. IAA also handles the responsibility of reporting to the IRS at the end of the year.